Q: When I enter my student email address and Password I get the following message:  “Your login attempt was not successful.  Please try again.”  What should I do?
A: Confirm that you are entering your SMCM student email address and the password provided in the email message from IOTA. Once you’ve confirmed that you are entering the correct information, please complete and submit a trouble ticket by clicking on the “Need Help?” link at the top of the page. Please be sure to include your name, email address, subject, and a description of your problem.

Q: What if one or more of my courses is not on the list, the system lists a course that I dropped, or a course is listed that I have never taken?
A: Not all courses are evaluated. Please do not evaluate a dropped course and do not evaluate a course that you’ve never taken. No further action is required.

Q: The wrong instructor is listed for the course I am evaluating.
A: Click on the “Need Help?” link and select Wrong Instructor Listed for a Course from the drop down menu. Please provide the course information in the comment box.

Q: What if I need to redo my evaluation, because I evaluated the wrong course or the wrong instructor?
A:You may click the "Reset" link beside your course name to clear your evaluation.  Then you may resubmit your evaluation.  Please click the “Need Help?” link if you need additional assistance.

Q: What should I do if I cannot complete the evaluation, because I got stuck on one of the pages and could not go back or continue no matter what I clicked on?
A: This is more than likely happening because you do not have "cookies" or JavaScript enabled in your web browser. To see how to enable JavaScript, go to http://support.microsoft.com/gp/howtoscript. To make sure cookies are enabled, see http://www.google.com/cookies.html.

Q: Can my instructor see my results?
A: No. All student responses to evaluations are completely anonymous (unless you identify yourself within the comment box). Your name and email address are not saved anywhere and cannot be seen by instructors or administrators.

Q: How will you use my email address and student ID?
A: The evaluation system uses your email address to send you evaluation announcements and reminders. Your student ID is used to validate your registration in the course you are evaluating. Your email address and student ID are not gathered in the evaluation, but stored in a separate database, and therefore, cannot be associated with the ratings or comments you make.

Q: How can I get confirmation that I completed my evaluation(s)?
A:  If you would like to receive a confirmation email for a specific course once you've submitted your survey, click on the "completed" icon (check mark in a green circle) beside that course. The confirmation email will be sent to your student email account.  This feature is only available while the evaluation session is open.. 

Q: Can I evaluate a course that is already closed?
A: No. We cannot re-open an evaluation once it has been closed.

Q: What should I do if the evaluation site does not work?
A: Please try to access the site by using Mozilla Firefox version 18.0 or later, Microsoft Internet Explorer version 11.0 or later, or Google Chrome version 23 or later.

Q: What should I do if I have questions unrelated to instructor evaluations?
A: Contact your instructor or your school/institution.

If your problem is not addressed by this FAQ, please click on the “Need Help?” link.